Privacy Policy

At Match11, we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice chat & social platform — including subscription plans, coin purchases, voice calls, text chat, voice messages, virtual gifts, wallet earnings, and admin panel interactions. By accessing Match11, you consent to the data practices described in this policy.

1. Information We Collect

To deliver a seamless voice chat experience — from coin purchases to earnings withdrawal — we collect the following categories:

• Personal Identifiers: Full name, email address, phone number, date of birth, profile picture (optional).
• Account & User Type: Whether you register as a Boy (subscriber) or Girl (earner). Subscription plan details, coin balance, wallet transactions.
• Communication Data: Voice call logs (duration, participants), text chat history, voice messages (metadata only — content is not stored permanently), and interaction timestamps.
• Payment & Transaction Data: Subscription payments, gift purchases via UPI/Card/NetBanking, wallet credits, withdrawal requests. Payment details are processed through secure gateways; we do not store full card details.
• Device & Usage Data: IP address, device ID, app version, crash logs, feature interactions (e.g., call duration, gift sending frequency).

2. How We Use Your Information

Match11 leverages collected data to power the platform:

• ✅ Provide voice calling, text chat, and voice message services between boys and girls.
• ✅ Manage coin purchases, subscription plans, and wallet earnings for girls.
• ✅ Process virtual gift transactions and credit 100% of the amount to the girl's wallet.
• ✅ Administer withdrawal approvals, manage wallet balances, and enforce withdrawal limits.
• ✅ Improve app performance, troubleshoot bugs, and prevent fraudulent activities (e.g., fake coin generation, abuse).

3. Sharing & Disclosure of Data

We do not sell your personal information. Limited sharing occurs only in these scenarios:

• Service Providers: Payment gateways (Razorpay/Stripe), cloud hosting (AWS), analytics providers. They access only necessary data and must uphold confidentiality.
• Admin Panel: Platform administrators have access to user data for managing subscriptions, coin costs, gift prices, commissions, and withdrawal approvals.
• Legal Compliance: When required by law, court order, or to protect rights/safety of Match11 users.
• Business Transfers: In case of merger or acquisition, data may be transferred with continued protection under this policy.

4. Cookies & Tracking Technologies

We use cookies, SDKs, and local storage to remember preferences, analyze app usage, and improve performance. You can reset your ad identifier or disable tracking via device settings, though some features may be limited.

5. Data Security & Retention

Match11 implements industry-standard encryption (TLS 1.2+), firewalls, and regular security audits. Payment data is never stored on our servers. User data is retained as long as your account is active or as necessary to provide services (e.g., transaction history for 7 years as per finance laws). You may request deletion of non-essential data.

6. Your Privacy Rights (Indian & International)

Depending on your location, you may have the following rights:

• ➡️ Access & Portability: Request a copy of your personal data, including transaction history and wallet logs.
• ➡️ Correction: Update inaccurate info (e.g., wrong phone number, profile details).
• ➡️ Deletion: Request account deletion & removal of personal data (except where retention is required by law).
• ➡️ Opt-out of Marketing: Unsubscribe from promotional emails via link or app settings.

To exercise rights, email us at classicmatches@gmail.com. We will respond within 30 days.

7. Children's Privacy

Match11 does not knowingly collect data from children under 13 years old. If you're a parent and believe your child provided information, contact us to remove it. Users must be at least 18 years old to use the platform.

8. Third-Party Integrations

Our app may contain links to external payment pages or social media. Those platforms have their own privacy policies; Match11 is not responsible for their practices.

9. Changes to This Privacy Policy

We may update this policy occasionally (new features, legal changes). We'll notify you via in-app notification or email. Continued use after changes implies acceptance.

10. Contact Match11 Privacy Team

For any privacy concerns regarding wallet transactions, call logs, or gift history, you can raise a ticket directly within the app under “Help & Support”.

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